Cat and Dog Christmas Closedown

The Department of Agriculture Canberra offices and post-entry quarantine (PEQ) facility in Mickleham, Melbourne will be closed for business from Wednesday 25 December 2019 to Wednesday 1 January 2020, inclusive. The department will reopen for normal business on Thursday 2 January 2020.

Please note that the department’s service standards for responses to written correspondence is 10 business days. Similarly, the service standards for permit application assessment is 20 business days from the date all required information is provided and the application is paid for in full. The days in the closedown period are not business days, and therefore not counted towards the service standards.

Additionally, the PEQ facility will not be taking cat and dog arrivals from Saturday 14 December 2019 to Wednesday 1 January 2020 inclusive. Releases will occur as usual until December 23 2019. Cat and dog collections will return to business as usual arrangements on Thursday 2 January 2020.