GapOnly has partnered with payments provider Tyro to roll out its next-generation claims system across veterinary practices in Australia.
The new partnership aims to improve how pet insurance claims are processed, allowing customers to only pay the “gap”, the amount not covered by insurance, directly at the counter. The move is expected to make it faster and easier for pet owners to access their insurance benefits, reducing out-of-pocket expenses at the time of treatment.
Following a competitive tender process in 2024, Tyro was selected as GapOnly’s preferred technology partner.
Peter Kerr, Chief Operating Officer at PetSure and GapOnly, said they selected Tyro for its payment expertise and proven experience in human health, combined with their shared customer-led values.
“Our partnership will ensure the next generation of GapOnly continues to improve accessibility of pet healthcare for Australians.”
Currently, around 75 per cent of Australian vet clinics offer GapOnly, which works with most major pet insurance brands. Since launching in 2019, the service has processed over one million claims and reduced upfront costs for pet owners by more than $500 million.
Jon Davey, CEO and Managing Director at Tyro, said the partnership signals the company’s expansion into pet health services.
“We’re proud to provide a solution that redefines the pet insurance claiming and payments experience, leveraging Tyro’s established health payments capability.
“With pet ownership in Australia growing quickly, we are thrilled to be partnering with GapOnly to help deliver this category-defining innovation that we know vets around Australia, and their customers, will love.”
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